The nuts and bolts.
Is there an initial payment required to confirm my enrolment?
We ask all families to pay the equivalent of two weeks’ worth of full fees which we hold as a bond. This is then refunded to families once they have finished care.
How long do I have to decide if I want to accept a position?
You have 48 hours to make a decision, and submit your enrolment details and a copy of your child’s immunisation statement in our online system. If we do not hear from you within 48 hours, your hold on the position will be removed.
What will I need to provide in order to secure my enrolment?
When offered a position, you will be emailed a link to the online enrolment form. To secure your enrolment you will need to complete the enrolment form and provide a copy of your child’s up-to-date Medicare Immunisation Statement or a catch up letter from your GP. Please keep in mind that we are unable to accept copies of immunisation records from your child’s health books and legally now require your official records from Medicare. We understand that gathering all of this information can be difficult and so recommend that families have these documents ready well ahead of time to ensure you are able to meet the 48 hour deadline.
Child Care Subsidy
Am I able to claim Government rebates?
We are a registered childcare provider which means that eligible families are able to claim the Government benefit (also known as child care rebate or child care subsidy) relating to your childcare.
What is childcare subsidy?
Child Care Subsidy (CCS) is a government program to assist families with their child care fees. The CCS helps parents with children aged 2 – 13 who work, train, study and/or volunteer. For more information on the childcare subsidy calculator and to submit an application, visit the governments Child Care Subsidy page.
Do I need to request through Centrelink for my second child?
A new claim needs to be made for each of your children even though it is based on your combined family income and activity.
Why is my bill different each week?
If you don’t have enough CCS hours to cover all your care per fortnight, then your fees may be different each alternate week. Your activity levels relate to the number of hours of care that child care subsidy is applied to each week. For example, if both guardians are working full-time (80 hours per fortnight), they will be entitled to 100 hours of subsidised care per fortnight. Our service operates 12 hours per day and therefore if your child attends 5 days per week, they will use 60 hours of subsidy in the first week and will have 40 hours of care left for the second week of the fortnight. 20 hours of care will be charged at full fees.
What is the notice period to change or end the enrolment days?
The notice period to decrease days or end your booking is two weeks. There is no notice period to increase days as long as there is availability at the centre to accommodate.
Will my child move rooms when they have a birthday?
Transitions into older rooms are based on developmental readiness and availability, similar to a school year. When our kindergarten children leave for primary school in December/January, we have the opportunity to transition children.
How do I join the waitlist?
Simply complete the enquiry form and you will be added to our waitlist.
Can I visit the centre before I join the waitlist?
Please give us a call on 5282 0000 to book tour.